Perform the test from your Lansweeper server to the device, submit your SNMP credential and show us the entire test window. Router (config)snmp-server enable traps Router (config)snmp-server host 10.10.10. 3 are IP addresses of SNMP servers to which traps will be sent, GMLBS is the community string that has to be common on SNMP servers and device. Screenshot of a connection test performed to the same Cisco device with devicetester.exe, which can be found in Program Files (x86)\Lansweeper\Actions on your Lansweeper server. To enable SNMP traps, use below configuration.Show us the following tabs: Summary, Errors (if it exists). Screenshots of the Lansweeper webpage of the Cisco device you tested.Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.Rescan the problem Cisco device by hitting the "Rescan Asset' button on the asset page and wait for your scanning queue to clear.Īfterwards, please provide us with the information below to help us troubleshoot.Edit the app settings within the file to:.Open the configuration file on your Lansweeper server (Program Files x86)\Lansweeper\Service\) How to Remotely Scan OID information from SNMP enabled devices on your network - YouTube How to remotely find OID values of SNMP enabled devices on your network with Lansweeper.Before you configure remote users for a particular agent, configure the SNMP engine ID, using the snmp-server engineID global configuration with the remote option. Stop the Lansweeper Server service in Windows Services. To configure a remote user, specify the IP address or port number for the remote SNMP agent of the device where the user resides.Below is a copy of the response we sent via email, for anyone else interested.Ĭould you do the following to help us troubleshoot: We received and answered this question via email as well.
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